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Description : Travelodge is a well-known, established British hotel brand that offers more than 570 locations across the UK, Ireland, and Spain. They have over 40,000 guest bedrooms, serve more than 3 million cooked breakfasts per year, and are constantly improving their customer experience by providing quality facilities in essential locations. We are looking for extraordinary people with outstanding sales skills to join our high-energy booking team! What will you be doing Handling inbound calls, consisting of booking requests, cancellations, amendments, and customer enquiries. Identifying sales opportunities in every call by understanding our customers' needs. Influencing and persuading customers to make reservations now, not think about it, and call back later. Upselling our rooms and cross-selling our extras, such as breakfast and Wi-Fi, to increase revenue. Working within talk-time targets to deliver minimum calls per hour. Constantly improving product knowledge to deliver the highest quality of information to our customers. Dealing with general customer enquiries quickly and efficiently, always trying to spot sales opportunities! Requirements What are we looking for? Be fluent in English (fluency in Spanish would be a great plus). Strong interpersonal skills with excellent verbal communication skills. Previous call centre, customer service, or other customer-facing experience preferred but not essential. Ability to deal professionally with challenging calls and difficult situations. Excellent ability to listen and ask appropriate questions to ascertain customer needs. Sales experience would be a plus but not required. High level of motivation with a drive to meet and exceed targets. A clear, concise, and polite manner of speaking. A strong work ethic and team spirit. Enthusiasm and a positive attitude. Basic computer skills and accurate data capture skills. Benefits What do we offer? Temporary contract (39 hours/week). Fixed shift between 15:00 H - 23:30 H, 5 days a week, rotative between Monday to Sunday. Fixed shift between 11:00 H - 20:00 H, 5 days a week, rotative between Monday to Sunday. Salary: 16.000€ base + bonuses based on performance (30 - 80 euros per week). A young, fun, multicultural working environment - one of the best in the city! Training 4 days 9 am to 18:00 pm. Start date: 28th of June. Location : Barcelona, Spain. Who we are At CPM, we create and deliver insight sales, marketing, and customer experience strategies, wherever and whenever our clients, customers, and shoppers can be influenced. Today, CPM leads a diverse and inclusive working environment employing over 3000 people, delivering high-end customer experience solutions across 71 markets in over 26 different languages. What we are about We’re People People. We understand what makes people tick. We also know that talented people, expertly trained and happy at work, do brilliant work for our clients every day. CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, or marital status. #J-18808-Ljbffr