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Enterprise IT Infrastructure field support which includes troubleshooting PC hardware, client software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
- Primary skills in desk side support and PC break/fix including basic administration of Windows O/S Windows 7/8/10 and MS/Office.
- Basic knowledge of enterprise LAN and WAN Firewall and Proxy setups and concepts.
- Some usage knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
- Hands on experience in installing, troubleshooting, and fixing desktops, laptops, printers, and other computer peripherals hardware problems.
- Ability to perform smart hand activity under instruction-based activities at sites.
- Ability to lift/move computer equipment weighing up to 50Lbs.
- Ability to troubleshoot issues with systems and networks using good deductive reasoning skills under ‘Smart Hands’ capability supported by Company.
- Sense of urgency in closing tasks.
- Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to ensure proper spare parts levels.
- Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers.
- Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.
- Excellent written and oral communications skills with clients and management. Good people skills. Present technical contents to business members in non-technical language.
- All onsite engineers shall speak the in country’s local language (English) as their primary language.
- Cultural awareness of people behaviors and needs from different geographies.
- Must have: MCITP certification in Windows 10.
- Should be able to read and speak German Language.
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