(UI914) Waiter / Waitress

Company Description
SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona's waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!

Job Description
What you'll do
We are looking for a Waiter/Waitress to join the pre-opening team at SLS Barcelona. Under the guidance of the Food & Beverage supervisor, you'll be preparing drinks exactly as our guests want or serving them delicious food, devoted to creating relaxing, memorable experiences.

1. Support the team with the Food & Beverage operations.
2. Be the face of our guests' experience, ensuring they have a great time from arrival to departure.
3. Create a fun and relaxed atmosphere for guests to unwind.
4. Work with the team to keep operations running smoothly and tidily.
5. Describe drinks and menu items to guests, offering interesting and vivid descriptions.
6. Set up your outlet by stocking supplies and managing inventory.
7. Ensure food and beverages are well-stocked and maintain overall cleanliness.
8. Assist with ad-hoc duties as needed, including serving other outlets.
9. Collaborate with restaurant and kitchen colleagues for seamless service.
10. Comply with departmental policies, procedures, and service standards.
11. Anticipate guests' needs with attentive and intuitive service.
12. Assess customers' needs and preferences, making recommendations.
13. Address dissatisfied guests appropriately to ensure satisfaction.
14. Accurately close guest checks, process payments, and handle voided checks or complimentary items.
15. Comply with safety and HACCP standards.

Qualifications
What we are looking for...
+2 years of experience in hospitality within food & beverage.
Some college and/or advanced training in food and beverage management valuable.
Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail.
Excellent verbal and written communication skills. Fluent in Spanish and English.
You make people feel good - your team, guests, and colleagues alike. You make a positive impact.
You are an excellent relationship builder, confident in working with other teams and leaders; you're passionate about what we can achieve together.
You take ownership of important issues, solve problems, and make effective decisions.
You learn quickly and adapt to SLS's unique culture.
You are humble and open to ideas, leaving ego at the door to help get things done.
You're up for doing things differently and trying (almost) everything once.
You want to be part of a team that works hard, supports each other, and has fun along the way.

Additional Information
What's in it for you...
The opportunity to join an innovative, fast-growing, international group committed to building a global brand.
The chance to challenge the norm and work in a creative and rewarding environment.
Become part of a passionate team creating great hospitality experiences and exploring new locations.
A competitive package and plenty of opportunity for development.
Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint venture with Accor, formed in 2021.