(TR416) | Crm Solution Development Consultant

This job is with Avanade, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

Come join us as a D365 Customer Engagement (CE) Developer. You'll be considered a learned professional that applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade's projects. You'll solve problems using CRM solutions as you liaise between Avanade clients and project teams made up of Project Managers, Back-End and Front-End (UX) Architects, and other CE professionals. This role provides the opportunity to work for Microsoft's #1 partner with an unrivalled focus on personal development and training in both technology and softer consulting skills.

1. Proved experience on these technologies:

• Required: Dynamics CRM Customer Service Unified Service Desk
• Desirable: Genesys CTI Integration

Characteristics that can spell success for this role:

• Analytical, curious, agile
• Team player and good communicator
• Problem-solver, patient, quality-driven
• Self-motivating
• Innovative mindset

1. Consult and advise our clients and internal stakeholders on uses of technology to solve business problems.
2. Perform application development, complex code development, application testing, and component design.
3. Write technical specifications and collaborate with the functional team to ensure requirements are understood.
4. Prototype, configure, and test respective business processes.
5. Enable the design of conceptual architecture and technical solutions.
6. Use key performance indicators (KPIs) to measure and test the quality of projects.
7. Improve your clients' business by identifying potential challenges and supporting continuous improvement through their CRM system.

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.

Create a future for our people that focuses on:

• Expanding your thinking
• Experimenting courageously
• Learning and pivoting

Inspire greatness in our people by:

• Empowering every voice
• Encouraging boldness
• Celebrating progress

Accelerate the impact of our people by:

• Amazing the client
• Prioritizing what matters
• Acting as one

#LI-DNI