Store Manager

BE PART OF WATSONS:
Investors in People (IIP) accredited company
Asia's number 1 pharmacy retail brand
Best Companies to work for by HR Asia

ROLE PURPOSE:

Our Store Manager is responsible for planning, leading, and managing all day-to-day activities of the store both health & beauty. She/He orchestrates and engages the store team to achieve the highest level of customer service standards both in-store execution & all digital enabled services to deliver sustainable sales and profitable targets. She/He is also responsible for the consistent compliance to Retail Operating Standards (ROS) and government regulations.

This role focuses on:

• Driving, monitoring and reviewing sales performance and recommending action plans to deliver sales budget and store profitability
• Performing necessary functions for all digitally enabled services
• Ensuring consistency in execution of Brand of Service Standards when dealing with customers (internal or external)
• Managing ROS compliance (till and inventory management) to work on shrinkage below tolerance level
• Monitoring of store’s controllable expenses and recommending cost efficiency measures to increase productivity & profitability
• Adhering to health protocols and implementing crisis management plans to mitigate risks to provide employees and customers a safe and clean store environment
• Building network as liaison to Branch and Mall partners for better communication and coordination needed to support the business.
• Sustaining team engagement and performance through coaching, counseling, motivating and disciplining employees

Success will depend on:

• Ability to demonstrate analytical skills, propose solutions & track progress to improve sales & profitability
• Agility to all online + offline initiatives and can provide insights on its developments
• Ability to monitor and evaluate implementation of service delivery standards– both online & offline
• Ability to handle and resolve online & offline customer feedback with a sense of urgency and knows how to escalate complex customer complaints
• Ability to analyze store profitability and implement cost optimization measures to maximize productivity
• Ability to validate gaps, monitor compliance, & can coach on retail operating standards to work towards improving efficiency
• Ability to benchmark retail practices and relationship building with mall partners and affiliates
• Ability to delegate tasks, coach selling techniques and engage team to maximize productivity & sustain team motivation.

WHAT WE LOOK FOR:

• Candidate must possess at least a Bachelor's/College Degree, Economics, Finance/Accountancy/Banking, Business Studies/Administration/Management, Others, Marketing or equivalent.
• Required skill(s): leadership, management, retail, customer service and relationship management, cashiering, Sales.
• At least 5 year(s) of working experience in the related field is required for this position
• Applicants must be willing to be assigned at WATSONS Davao City.
• Preferably Assistant Manager / Managers specializing in Sales - Retail/General or equivalent.
• 2 Full-Time position(s) available.

PERKS & BENEFITS:

• Opportunities for career progression
• Paid vacation and sick leaves
• Annual Bonus
• Gratuity Pay and Retirement Plan
• Health Insurance
• Sales Incentives
• Probationary position and direct hire employment
• Service Loyalty Award

Job Type: Full-time

Pay: Php26,000.00 - Php30,000.00 per month

Schedule:

• 10 hour shift

Experience:

• Store Management: 1 year (Preferred)

Language:

• English (Preferred)