Sr Customer Service Representative

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

t ThermoFisher, we create opportunities, not just job titles. We believe that everyone has unique talents and abilities that can contribute to our shared success. If you are a person with a disability looking for an opportunity to contribute your skills in a supportive and inclusive workplace, then we want to hear from you.

ThermoFisher is seeking a highly motivated and driven individual to join our team as a Sr. Customer Service Representative. This is a unique opportunity to be part of a world-class organization dedicated to enabling our customers to make the world healthier, cleaner, and safer.

Position Summary

Responsible for order entry into company ERP system to ensure all customer and Thermo requirements are met from the time of initial order receipt until the product is delivered and invoiced.

Responsabilities

• Coordinate with Accounting as necessary to assist in account set up
• Verify product/stock numbers, pricing and product availability
• Work with various departments within ThermoFisher to clarify any discrepancies prior to order entry. This includes working closely with field sales and customer service, as needed, to clarify customer requirements
• Assist customer with order placement and key orders into Thermo ERP system
• Fax order acknowledgements to customers

Requirements :

• Must have excellent communication skills; both written and verbal
• Experience in using an integrated ERP system (SAP)
• Management of correspondence with various customers, selling partners, and internal personnel within different departments.
• Customer service experience preferred.
• Strong time management skills.
• Ability to handle multiple tasks simultaneously under demanding time constraints.
• High English level.