Service Coordinator (System Service)

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This position reports to

Service Team Leader.

Your role and responsibilities

ABB is heavily investing in the field of Robotics, and AMRs (Autonomous Mobile Robots) in particular. You will form part of the team working in one of the fastest growing and most highly sought after sectors in Industry.

In this role you will be responsible to lead a key part of the System Service team in Robotics AMR in Burgos, ensuring customer satisfaction and business growth. System Service is one of the highest value addition verticals in our business – it allows our existing customers to modify or upgrade their existing ABB AMR solutions to meet their latest requirements.

You will be responsible for the development of the ABB team, processes and customer deliverables, with an aim to achieve the target customer satisfaction levels and meeting other business targets. You will have the opportunity to coordinate service work done at site and ensure it complies with ABB's and customer’s guidelines. You will also showcase your expertise by leading and delivering responsive support coordination to exceed customer expectations/experience.

The work model for the role is: hybrid.

This role is contributing to the Robotics AMR team based in Burgos, Spain. Main external stakeholders are existing customers currently using the ABB AMR portfolio of solutions – mainly located in Spain, Europe and the Americas. The internal stakeholders and speaking partners are other ABB Robotics units in Europe and the Americas, as well as the AMR Service and AMR Product Development teams in Burgos.

You will be mainly accountable for:

• Assessing gaps in service delivery, contract execution, and customer focus and working with engineers and operations managers to mitigate the issues identified.
• Tracking completion of service visits and ensuring all documentation are completed in a timely manner.
• Maintaining and monitoring competency and certification database.
• Collaborating with other coordinators to ensure System Service Engineers resources are allocated to maximize completion of customer service requests and contract delivery.
• Coordination of System Service sales and execution activities.

• You are knowledgeable and highly skilled in industrial IT solutions and the industrial automation market. IT skills and experience in a non-industrial setting will also have a good fit for this role.
• Ability to demonstrate your experience in / Have established skills / advanced skills / You have 3 years of experience in leading teams – either formally or informally (such as project teams).
• Possess an enhanced knowledge of the programming languages & architectures .net; web skills (typescript, css, html, node.js), Rabbit-Mqtt, SQL and Angular.
• Bachelor's degree in Engineering or IT or similar.
• You are at ease communicating in Spanish and English. Other European languages are valued.
• You hold a current car driver’s license valid in Spain and permission to live and work in Spain.

• Work in a company with a strong technology legacy and deeply rooted in local communities.
• Get exposed to cutting-edge technology in Robotics and have a visible impact on the future.
• Bring your knowledge and expertise, make the difference in technology.

• Flexible work practices.
• Company mobile phone.
• Wellbeing program.
• Employee Share Acquisition Plan.
• Learning & development offering.

More about us

ABB is a technology leader in electrification and automation, enabling a more sustainable and resource-efficient future. The company’s solutions connect engineering know-how and software to optimize how things are manufactured, moved, powered and operated. Building on over 140 years of excellence, ABB’s more than 105,000 employees are committed to driving innovations that accelerate industrial transformation.

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory

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