Technical Customer Service Advisor (Danish Speaker)

Do you get satisfied from helping customers with technical issues? Do you have excellent listening and questioning skills? And do you have a problem-solving mentality?

Then this job in sunny and vibrant Barcelona might be for you!

Your responsibilities and impact working as a Technical Customer Service Specialist will be:

• Supporting customers with inquiries related to digital payment services, focusing on technical questions by phone, chat and email.
• Assisting new customers with their account activation, transaction status queries, and financial requests.
• Maintaining and updating the customers' accounts.
• Ensuring high-quality service and maintaining strong customer relationships.

Skills, qualifications and interests you need to succeed in this role:

• A native level of Danish and a good level of English.
• Having an interest in technical support and troubleshooting.
• Being an attentive listener, comfortable and skillful at communicating with people.
• Being energetic, innovative and working proactively at a fast pace.
• Call center experience is preferred.

What's in it for you?

• Type of contract: Indefinite.
• Full-time, working hours are Monday - Friday 08-20 and Saturdays 10-14.
• Salary: 1500€ + performance bonus of potentially 200€ per month.
• The training/onboarding period is 4 to 6 weeks, beginning with a 1-week initial training conducted in the office.
• Equipment provided.
• Growing opportunities within the company.
• Events with the team.
• Free Spanish lessons.
• Constant training.
• International environment.
• Support from the company regarding NIE and SSN.

Your Future Company:
This Belgian Business Process Outsourcing company is well-known for providing quality service in customer experience and business consultancy for their clients. As a proud people company constantly adapting to maintain a safe work environment for their employees, they are looking for new members to join their multilingual team based in Barcelona.