Dutch Customer Service for Singapore Airlines

Join our customer service team for Singapore Airlines, one of the world’s most awarded airlines, and be a flight ambassador ready to turn every flight into an amazing experience!

In collaboration with Singapore Airlines , one of the most respected travel brands around the world, we are looking for a Dutch-speaking flight ambassador ready to turn every flight into a seamless, comfortable experience for every passenger.

Some of the daily tasks we’ll entrust you with :

• Responding to customer’s requests (including: partners, travel agencies, corporate) through multiple communication channels
• Entering customer information in our system to issue tickets or update records
• Explaining rules and procedures to passengers prior to boarding flights
• Processing refunds for lost or damaged tickets or reservation errors
• Explaining applicable fees and taxes for each ticket

We’ll love it if you have :

• High level of fluency in Dutch

• Good communication skills in English :

• Customer service experience preferred

• Strong verbal and written communication skills utilizing active listening

• Experience working in hospitality/travel/airline industry is a plus

• The ability to learn and adapt to new software technologies

What we offer :

• Competitive monthly salary
• Numerous benefits
• Fully paid training