Helpdesk Support Technician

Helpdesk Support Technician - Hybrid - Barcelona

We are hiring at T-Innova for a Helpdesk Support Technician to join our team in Barcelona!

Our mission is to grow and strengthen the Help Desk Support Team in order to ensure we have a strong Help Desk Support function that can meet the needs of our clients, offering the best customer experience!

Here is a little window into our company : Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft's global portfolio of wholly-owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

What your day will look like :

• Telephone and telematic assistance on the exploitation of data from the management tool
• Queries regarding views, filters or use of reports
• Brief training actions
• Resolution of incidents on reports
• Drafting and management of the incident ticket
• Diagnosis, study and resolution of the incident
• Creation and/or modification of reports
• Explanation and documentation to the client
• Consultation of the incident to other Departments, and if appropriate, referral
• Liaising with internal and external customers supporting across the helpdesk
• Supporting teams from the rest of the technical, commercial and administration departments

About you :

• At least 1 year of integration in data exploitation teams or similar settings is essential
• At least a Degree qualification in Computer Science or a similar technical degree is essential
• Higher Technician in Computer Applications Development advantageous
• Alternatively, certification in SQL Server is desirable
• Fluent in Spanish, which is essential with a professional level of English both written and verbal highly desirable
• Specific technical knowledge
• SQL Server language
• List generation tools (Crystal Reports)
• Office (Access)
• Interaction and relations with the client
• First line of support and image of the company towards the customer
• More complex problems to be addressed
• Technical complexity of the data model used and of the exploitation tool.
• Interaction and relations with the client
• Diagnosis and resolution of incidents
• First line of support and image of the company towards the customer
• Excellent analytical and problem-solving skills
• A "roll up the sleeves" attitude towards problem-solving
• Goal-oriented with comfort in setting measurable goals for others and him/herself
• Comfortable working independently as well as in a team
• Legally authorized to work in Spain