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Company Description
Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence.
We have 20,000 people operating across 44 countries. By investing in our people, technology and innovation, we can help transform businesses, help communities prosper, enable more people to feel included in the financial opportunities that should be available to them, and help people to thrive. We're looking for inspired employees that want to make an impact.
At Experian, we are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process.
Job Description : Job Purpose : To achieve the agreed revenue goals through the development of the Telesales teams assigned for specialization and continuous improvement, as well as the creation of new sales channels and optimization of existing resources.
Key Responsibilities
Sales
- Achieve the objectives established for Tier 4 through the management of telesales teams under their charge.
- Creation of new sales channels that allow the growth of existing business lines. Especially through the opening of the External Telesales Channel.
- Integrate the most commercial CSM team of those they have played so far.
- Transform the tele concertation team to incorporate it into the B2C world.
- Professionalize the internal telesales team as well as train Team Leader to take the team to the next level of excellence.
- Generate scalability in the Tier 4 business that allows us to grow sustainably in the coming years.
Processes
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Ensure the best experience of the existing client and the new client throughout his life cycle in Experian through:
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Safe and effective recruitment processes that provide customer satisfaction from the moment of acquiring our solutions.
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Provide onboarding actions for our customers to gain usability of our products and extend the life of our customers in Experian.
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Through the specialization of the customer retention service, try to retain the largest number of customers for product quality, and in the case of not getting it, loyalty to leave the door open to a future return to Experian.
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Ensure good communication systems with our customers so that they always feel accompanied.
Client
- Maintain the focus on the client for any decision we make. The client will be our motivation and will be part of our goals at all times.
Operational
- Provide updated information on business forecasts in aggregate, as well as detailed information on each of the business lines.
- Provide detailed information on the performance of the assigned sales channels, as well as the people who are part of them to ensure business growth and total satisfaction of our customers.
Regulatory, Gobernance & Control
- Adhere to all regulatory requirements within role responsibility and escalate issues quickly.
- Pro-actively identify risks and make recommendation to mitigate these.
- Understand and adhere to specific regulatory obligations and company policies and procedures.
Performance Management
- Understand and participate in Elevate Performanceensuring stretching personal objectives, a personal development plan and regular self and team feedback.
- Comply with the Training and Competency requirements and complete required training in a timely manner.
Knowledge, Skills & Experience
- Drive, determination and the ability to self-motivate
- Ability to build and sustain effective business relationships
- Fluency in data, analytics and business process management
- Proven ability to articulate complex propositions in terms of business value
- Excellent commercial acumen and negotiation skills
- Outstanding networking and communication skills
- Strong written communication
- Demonstrable leadership of internal an external teams
- Demonstrable results in telesales teams management both in acquisition of new customers, retention and loyalty.
Qualifications : Qualifications
- A Level or equivalent
- English C1
Additional Information Why us?
As a team, we’re committed to working together. So, we work in an inclusive environment that welcomes people with lots of different perspectives. We put people first and care about work that works.
- Have a clear career path - our Leaders will help you grow professionally
- Have the opportunity to work with colleagues from various countries
Experian Careers - Cre