[NBS724] - Customer Support Agent With High Level Of German And English

Who we are: CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone and embrace unique styles. Our accessible workplace fosters inclusion and empowers you to bring your whole self to work. Join us and contribute to a vibrant and innovative culture! Our Client: Home to the most loved and trusted hygiene, health, and nutrition brands that people love worldwide and have trusted for generations. They are well-known for their relentless pursuit to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. As a Customer Support Agent, you will handle customer queries over the telephone, email, chat, and social media and strive for first-contact resolution. We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service. We’re Curious: Proactive approach to problem-solving and a "can do" attitude. We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets. What you will be doing: Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way. Offering an omnichannel service to our consumers via telephone, email, chat, and social media. Developing a sound understanding of the products and services offered by our client. Embracing our company values and acting as a brand ambassador. What skills & experience will you bring to us? A fluent level of German with exceptional grammar and spelling skills. High level of English (both written and spoken). A genuine passion for delivering outstanding customer service. Ability to deal with sensitive calls with empathy. Strong administrative skills with a keen eye for detail. A professional outlook and proactive approach to problem-solving. What do we offer? Start date: 23rd of September. Contract: Temporary, 9 months contract (1-month probation period). Full time: 39 hours/week. Working days/Hours: Monday to Thursday from 7:00am to 4:00pm and Friday from 7:00am to 3:00pm. Salary: €17,537.76. Incentives: Top performance incentives. Bonus: €600 euros after 3 months + €400 euros after 9 months. Holidays: 2 accrued days per month / 24 calendar holidays per year. Paid bank holidays + 1 extra day in lieu. Hybrid model: 3 days per month at the office, the rest working from home. Training: 2 weeks of full-time training based in the office. Office location: Barcelona (La Sagrera). Other Benefits: Best-in-class people engagement activities and programs, ongoing training and development, and an opportunity for you to cultivate a new and exciting career in a high-growth environment. Employee Assistance Program - Free, confidential, and impartial guidance and support. Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation. Option to sign-up for Discounted Private Health Insurance. Referral Program – Bring a friend and get a referral bonus. Access to LinkedIn specialised training & courses. Ready to Make a Difference? Showcase your talent: Share your CV highlighting achievements and responsibilities. Be you: No need for photos, age, marital status, or gender. Our process: Submit CV, then email, phone screening, and video interview. We're excited to meet you! #J-18808-Ljbffr