Program Manager - Learning Team

Bachelor’s degree obtained less than 2 years ago

• Less than 2 years
• An analytical approach to assessing the effectiveness of training interventions
• Fluency in both Spanish and English. written and verbal

Who we are : At Amazon, we believe that every day is still day one. A day to take a first step. A day to look forwards to new challenges. And today is that day for you. It is your day to be part of something great. A day to make your ideas come to life. In addition, your day to join a company that redefines itself every day. That is the energy and passion behind Amazon. At Amazon, we are working to be the most customer-centric company on earth.

The learning specialist role is focused on managing a team of trainers to execute the learning offer to our associates and managers. The role works closely with the learning manager to partner with operations to ensure our customers’ needs are met.

Key job responsibilities

• Developing training plans which minimise disruption to operations and ensure training is of high quality
• Auditing the quality of training/coaching and putting actions in place when necessary
• Planning and executing the recruitment and training of the best instructors
• Ensuring positive and effective collaboration between the learning team and other stakeholders
• Managing a team of Trainers and supporting them with their career development
• Analysing and interpreting metrics to identify areas for improvement
• Providing training to the learning team on changes to learning materials/processes

A day in the life

As a Learning Specialist, your role centres on a range of key responsibilities crucial for our organisation’s growth and success. You’ll be responsible for team management, business analysis, data interpretation, daily team meetings, project oversight for strategy implementation, and risk mitigation. Your day-to-day routine will be dynamic, with active participation in various meetings, including our “Daily Dive Deep” sessions, stakeholder calls (such as Assumptions, Labour Planning, Quality, and Safety discussions), and one-on-one meetings with essential stakeholders. You will also play a pivotal role in PIT governance, overseeing aspects like capacity management, trainer certification, content enhancement, and project management. Besides these critical tasks, you’ll be responsible for team organisation, training coordination, and administrative duties. This includes reviewing resumes, interviewing, and providing valuable feedback during trainer interactions. You’ll actively contribute to project initiatives, manage non-routine tasks, and prioritise your personal development through ongoing training opportunities.”

Illescas, TO, ESP

• Ability and initiative to understand the business needs, analyse issues and drive solutions
• Capacity to bring clarity to complex situations