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Our Service team is growing, and we are looking to add to our talented team of Field Service Engineers to look after Pall customers in Spain. This role would see you carrying out the installation, validation, calibration, maintenance, diagnostics and repair of Pall Biotech equipment at our Customer sites.
The Role : The Field Service Engineer position is responsible for the service and support of Pall’s customer base. Responsible for repair, installation, maintenance and calibration of Pall Corporation equipment at customer sites. Predominantly covering Spain, with occasional travel to other countries Customer Happiness - Increased efficiency, decreased downtime, regular Calibration and Preventive Maintenance, regular upgrades. FSE’s are responsible for adding Service Calls into Pall’s Service Management System, scheduling their own visits and closing service calls at completion. Drives a sense of ownership and urgency to ensure customer needs are addressed promptly and with an emphasis on a “first time fix”. Training customer personnel in operation/maintenance of Pall Systems Supporting sales growth, service growth and customer happiness by identifying leads for new equipment and services. Able to handle customer accounts and understand where Pall can add more value by offering extra services (e.g. rental units, consumables, service on other equipment, etc.).
Experience, Education/Qualifications : Technical/Engineering qualification or equivalent experience 3 to 5 years Servicing experience ideally within a field based role Confident communicating in Spanish and English (Italian and/or French would be appreciated but not compulsory) Exposure to the pharmaceutical experience would be helpful but any relevant industry will be considered as training can be provided Strong Interpersonal and Communication skills Strong reasoning and problem-solving skills Valid driver’s license and valid current passport required. Willingness to travel - covering Spain & Portugal area but occasional travel in other countries may be required. Benefits include a company car, laptop, mobile phone, bonus, and a supportive team. Able to identify, own and supervise any issues with an account, according to call procedure, to reach resolution. Commercial experience, experience of or willingness to identify leads and promoting products or services Inclination and ability to listen to stakeholders (e.g. Customers, Sales, Customer Service) and generate meaningful insights. Deliver results while quickly adapting to changing priorities and unforeseen challenges. Good at prioritizing daily activities and possesses the drive and motivation to take action, resolving issues requiring immediate attention. Good documentation practices and basic knowledge/understanding of GMP. Great at adapting, flexible and understanding of change. Able to think quickly and respond positively to any changes.
Spoken languages required : Spanish & English.
Spoken languages optional : French, Italian. When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
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