Implementation Consultant

Company Description

Controlnet belongs to the Swedish LYVIA group, which offers a diverse range of technology-based products and services through our portfolio of specialized and market-leading brands. We operate in three main verticals: software and IT services, digital marketing and creative consultancy, and SaaS.

Role Description

This is a full-time remote/hybrid role as an Implementation Consultant at Controlnet. The Implementation Consultant will be responsible for software and project implementation, providing consulting services, utilizing analytical skills, and maintaining clear communication on a day-to-day basis.

1. Project Management & Time Management
   1. Effective Planning: Create detailed project plans outlining tasks, milestones, and timelines.
   2. Scheduling: Develop and manage project schedules to ensure timely completion.
   3. Risk Management: Identify potential risks and develop mitigation strategies.
   4. Organizational Skills: Manage multiple tasks and priorities, maintaining attention to detail and the overall project vision.
2. Technical Proficiency and System Integration
   1. Software Configuration: Customize software solutions to meet specific client requirements.
   2. Database Management: Ensure efficient database setup, management, and optimization.
   3. System Integration: Seamlessly integrate new systems with existing infrastructure.
   4. Technical Knowledge: Stay updated on the latest software and hardware advancements to recommend optimal solutions.
3. Client Relationship Management and Communication
   1. Interpersonal Skills: Build and maintain strong relationships with clients through effective communication.
   2. Client Needs Assessment: Understand and address the specific needs and goals of clients.
   3. Clear Communication: Explain technical concepts in an accessible manner to nontechnical stakeholders.
   4. Feedback Incorporation: Actively seek and integrate client feedback into project processes.
4. Problem Solving and Adaptability
   1. Analytical Thinking: Quickly identify root causes of issues and develop effective solutions.
   2. Creativity: Think outside the box to solve complex problems.
   3. Flexibility: Adapt strategies and approaches as project scopes or client needs change.
   4. Resilience: Maintain composure and effectiveness in the face of unexpected challenges.
5. Training and Knowledge Transfer
   1. Documentation: Create comprehensive, user-friendly manuals and guides.
   2. Training Sessions: Conduct effective training sessions to educate client teams on the new system.
   3. Knowledge Transfer: Facilitate the transfer of knowledge to empower clients to manage and optimize the system independently.
   4. Support: Provide ongoing support to address any post-implementation issues and ensure system stability.