HIY-061 | It Field Support Manager Europe

IT Field Support Manager
EUROPE
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you "Dare to Grow" with us?

YOUR ROLE
If so, we have the opportunity to work as our IT Field Support Manager at CEVA Logistics. The role is open in Madrid, Spain.

WHAT ARE YOU GOING TO DO?
You will manage and provide insights on strategic initiatives/projects or customer engagement from a technical or expertise perspective by monitoring, participating, testing, collaborating, facilitating, optimizing, developing, implementing, evaluating, planning, and identifying strategies. You will provide insight on related functions and functional policies. You ensure that sub-department goals are being met with the highest possible quality. You work closely with key business people as well as internal and external suppliers to ensure appropriate and standard solutions are developed and delivered. You will manage the team and individual contributors, driving the capabilities of the IT team and ensuring proper allocation of resources. You will apply IT methods, professional knowledge, and CEVA standards and practices to complex tasks and situations. You coordinate work performed through internal customers/business partners by defining project requirements, performing feasibility and needs/impact assessments. You optimise and implement different business applications/modules for different IT Clusters or multiple sites. You will work with Senior leaders to establish goals and operating plans for the department and operate within budget parameters.

WHAT ARE WE LOOKING FOR?
You have an educated to degree level or equivalent experience and a minimum of a few years experience in networking/network design. Having an ITIL qualification is a plus. You have in-depth knowledge of IT processes, client requirements, architecture, solutions, and applications. You have project management experience and technical skills and know-how of project management and resource management. You have experience in actively managing internal and external customers and suppliers.