[GTU107] English (US) Customer Care & Fashion Advisor (f/m/d)–late shift - Barcelona

To support our Customer Care team we are searching for a Customer Care & Fashion Advisor – US English late shift (f/m/d) to be based in our Barcelona office. WHAT YOU WILL DO - You will be part of a team dedicated to supporting our customers in the fast-growing US Market. - Advisory and support services for our international premium clients concerning the order process - Answering customer requests (phone calls and e-mails) - Providing the best in class customer service based on a fine understanding of the nature of e-commerce business - Continuous improvement of internal processes - Coordinate with cross-functional teams including payment, customs, warehouse, and shipping to troubleshoot product/customer related issues - The training hours for this position will be Monday-Friday, between 9am-8pm CET, while the positions hours will be Monday-Friday 3pm-12am CET. WHO YOU ARE - Have excellent verbal and written knowledge of US English at native level; additional languages are a plus - Have a first experience in the customer care or any other service oriented industry - Conscientiousness when dealing with customer-data - Flexibility and ability to work under pressure, capacity for teamwork - Proactive, good organizational skills and time management - Working computer skills required (MS-Office) - Experience with ticketing systems preferred WHAT WE OFFER - Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends) - Mobile office / Mobile office abroad (Job and position permitting) - Language & e-learning courses - Staff discount - Flexible remuneration benefits (ticket restaurant, transport and child care – redirect a set sum of your monthly (gross) salary directly towards the different tickets) - Discounted membership for selected sports platforms & gyms - Private health insurance - Individual support on mental health & well-being WHO WE ARE Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations. Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,200 employees from over 70 countries work passionately to provide the best shopping experience. Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process. Información adicional:Tipo de contrato: A tiempo completo Hace más de 30 días