General Manager - NH Marbella

Are you looking for a new opportunity? If your answer is yes, apply!

1. Guarantee that all employees render service adjusted to the preferences, needs, and styles of life of all of our guests.
2. Maintain a good relationship with guests, acting as a representative of the Company and ensuring that all of them have a guest experience adjusted to their preferences and needs.
3. Organize and manage the hotel team, coordinating different departments to assure a high-quality experience, always emphasizing that the guest is our number 1 priority and creating an attitude of service excellence.
4. Transmit the policies defined by the corporate departments, creating synergies between all NH hotels.
5. If applicable, coordinate with the Guest Relation the preparation of monthly brochures regarding activities of interest and possible events which may take place (demonstrations, strikes, fairs, special holidays) that could be of interest to guests or affect their safety and security.
6. Maintain direct and frequent contact with guests, especially during the most important moments of their stay (breakfast, lunch, dinner, coffee breaks, check-in, check-out, etc.).
7. Support, motivate and engage the team, making them participants in the decision-making process and all company information, strengthening their pride of belonging to the chain.
8. Keep the hotel clean and in good shape, ensuring it is a place where guests feel welcome and at ease.
9. Ensure that NH Hoteles is a reference of quality that exceeds the expectations of our guests, thanks to better service and personalized attention offered by our employees.
10. Manage and monitor quality (compliance with standards, analysis of results in customer surveys, Quality management online, Mystery Guest, etc.). Proactively respond to guest comments on the Quality online tool and other TPW, respecting corporate guidelines.
11. Lead by example, customizing the behavior and values of the brand so that they are lived by each of our employees.
12. Be present and visible for our guests and staff in moments that matter.
13. Identify talent and ensure career development within the company.
14. Communicate and give feedback correctly; listen and show empathy.
15. Surprise your team by being a great coach, mentor, team player, and leader.
16. Highlight the products and services offered by the hotel and lead the management and commercial activity to maximize profits.
17. Analyze the operations reports and management hotel accounts, studying the different parameters as well as their evolution.
18. Elaborate the hotel annual budgets based on the commercial objectives defined by Management, market, environment, and historical sales.
19. Guarantee that cost and productivity are adapted to revenue performances.
20. Manage the commercial activity of the hotel together with the commercial department, designing the rate structure based on the defined commercial policy, occupancy level, and market evolution.
21. Identify commercial opportunities, contact potential clients, and make visits and presentations of the hotel's services. Additionally, seek to find out the additional business potential of our in-house guests and hunt for missing guests.
22. Play an active role in the local community/business club. Coordinate relations with public and private organizations, acting as a representative of the company.
23. Manage and coordinate the implementation of the different defined corporate policies (purchasing, finance, administration, human resources, etc.) in the hotel under his/her responsibility.
24. Ensure that all employees take care of their appearance and behaviors, excellently representing the identity of NH Hoteles.
25. Manage together with the CRM & Loyalty team, loyalty tools according to the requests and suggestions of our guests.
26. Resolve any complaints that affect the operational area of the hotel.
27. Coordinate the Operations of the hotel together with the Operations team of the Business Unit.

1. Degree or graduate preferably in Tourism or Business Administration.
2. Minimum of 3 years’ experience as Hotel Director.
3. Excellent level of English, written and spoken.
4. Highly desirable high level of a second language (French, German, or Italian).
5. Sales skills and techniques.
6. Knowledge in Hospitality Management.
7. Preferably having performed functions as Hotel Director in more than one hotel (of the company).
8. Essential knowledge of hotel management systems.
9. International professional experience at the same position will be valued.
10. Experience in luxury hotels will be valued.
11. Communication and relationship capacity at different levels.
12. Customer orientation.
13. Results orientation and focus on detail.
14. Ambition to go beyond expectations.
15. Commercial initiative.
16. Leadership and skills in people management.
17. Commitment.
18. Teamwork.
19. Passion and positive attitude.
20. Innovation.

NH Hoteles is committed to the principle of equal opportunities and non-discrimination in the management of the selection processes.