Engineer Ii, Field Service - Valencia (Spain)

When you’re part of Thermo Fisher Scientific, you’ll do exciting work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Position Location: Spain - Valencia : How you will make an impact : As Field Engineer representative in this position, responsible for delivering and build service excellence over and above our customer expectations.

What you will do :

• Represents our company in a positive, professional manner in all taking care of company's customers, both external and internal.
• Frequent trips in Spain/Portugal and time to time in other countries in EMEA.
• Own and deliver service commitments and complete installations, repairs, data analysis and calibrations, preventative maintenance, training, radiation services. On X-Ray fluorescence Spectrometers and optical emission spectrometers
• Responsible for providing services remote or at site within the agreed conditions; sets the accurate priorities.
• Service reporting, documentation and creation of protocols to specification on internal and customer needs.
• Maintain high level of customer allegiance by building strong customer relationships and promoting on excellent customer experience.
• Partner with our commercial colleagues to deliver customer deals that can be implemented profitably and meet/exceed customer expectations
• Help on continuous improvement through our Practical Process Improvement Business System

Education :

• Diploma or equivalent education preferable in electrical engineering, chemistry, engineering, or technical training in the field of electronics or training in the (chemical field with technical orientation)

Experience :

• Five years of work experience in technical services
• Field service experience (technical) or strong service knowledge
• Preferable knowledge in heavy industrial process (metallurgy, mining, geology and geochemistry, petroleum, polymers, glass, etc )

Knowledge, Skills, Abilities :

• Excellent interpersonal communication both written and oral in English
• Ability to work efficiently with customers and colleagues in difficult and stressful situations
• Good knowledge of electronics and mechanics
• Customer friendliness and a professional demeanor
• PC literacy including MS Office and Outlook.
• Ability to travel (both domestic and internationally) up to 80% (up to 4 nights per week at hotel)
• Valid driver's license
• Self-organized and effective

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.