Director Of Residential Services

Career Opportunities with Covenant House California JOB DESCRIPTION - Director of Residential Services As our direct care staff work with youth that are 18-24 years old, we require that applicants are at least 25 years old. Covenant House California (CHC) is excited to announce the launch of its new transitional housing site in Hayward, CA, for youth experiencing homelessness. The staff at CHC Hayward will be part of a unique experience of being the first staff to ever work at the site, not only becoming a critical part of CHC’s history, but helping to develop a program that most effectively meets the needs of youth experiencing homelessness. CHC is committed to meeting young people where they are, accepting them for who they are, relentlessly engaging them, so that they can fulfill their dreams. This is a once in a lifetime career opportunity to help launch a new program that will change the lives of young people forever! POSITION SUMMARY: Under the supervision of the Senior Vice President (SVP), the Director of Residential Services will help to develop and manage CHC’s new Hayward site Transitional House Program (TLP). The DOR supervises the staff, coordinates the programs, and manages the operations of the new Hayward housing program. The DOR will ensure the delivery of services to all residents in the TLP in accordance with CHC’s mission statement, Five Principles, Code of Conduct and CHC Policies and Procedures. The DOR will supervise the Residential Manager, Case Managers, Community Involvement Coordinator and offer support to the direct care staff at the site. The Director will also be the primary contact and participate in local COC and CES systems, representing CHC in the community. CLASSIFICATION: Full-Time Exempt, 40 hours per week SALARY RANGE: $70k-$75k annually ESSENTIAL FUNCTIONS: Manage daily operation of the Hayward Rites of Passage (ROP) Transitional Housing Program, ensuring appropriate levels of coverage seven days a week, 24 hours a day where applicable, as well as participate in Administrator On-Call for the Hayward site. Responsible for the hiring, training, and supervising of Manager, Case Managers and other supportive staffing positions. Work collaboratively with Human Resources on all onboarding, performance issues, and terminations as needed. Oversee and coordinate all TLP intakes and discharges following the County Coordinated Entry System (CES) to ensure that program capacity is optimized. Serve as the liaison for the Coordinated Entry System, participating in CES meetings, program reviews, work groups, learning communities, or trainings associated with the Santa Clara COC. Ensure opportunities for training and supportive supervision around trauma-informed care, harm reduction, relentless engagement, and motivational interviewing. Oversee Targeted Case Management (TCM) component of the TLP program, ensuring all documentation is completed accurately and in a timely manner. Prepare monthly program reports and participate in quarterly, annual, and program renewal reports as needed. Collaborate with CHC’s Development Department in supporting the agency’s philosophy of “funding together,” including preparing grant proposals and program renewal reports. Monitor program budget and complete monthly and semiannual budget reports. Work closely with Data/Quality Assurance to ensure integrity of data entry and reporting. Ensure adherence to CHC Policies and Procedures and promote an environment that adheres to the agency’s values and strategic initiatives. Participate as part of CHC’s NorCal leadership and Program Leadership teams. Participate in state-wide and national advocacy measures to give a voice to the complex issues of youth homelessness. Other duties as assigned. JOB REQUIREMENTS EDUCATION: Bachelor’s Degree required (Masters strongly preferred) in a field related to Human Services. EXPERIENCE: Minimum of (5) years’ supervisory experience and (5) years’ experience in residential, homeless services, and/or mental health services. SKILLS: Knowledge of adolescent development, case management, and crisis intervention. Excellent written and oral communication skills, organizational skills, and strong computer skills. Bilingual in Spanish is a bonus. TRANSPORTATION: Must have a valid California driver’s license and a good driving record. CONDITIONS: General business/office environment. Must be able to lift upwards to 40lbs on occasion, bend, sit and stand for prolonged periods. Some weekend/holiday work may be required. SUPERVISORY: The position serves as direct supervisor to TLP Manager and case managers. EQUIPMENT USED: Computers (including email), telephone, and fax used on a regular basis. Covenant House California does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. Covenant House California is an equal opportunity employer. #J-18808-Ljbffr