Customer Experience Specialist - Dutch - Valencia

Position: Customer Experience Specialist

Location: Valencia, Spain

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

1. Communicate with customers through various channels such as phone, email, chat, and social media.
2. Showcase extraordinary communication skills such as listening, empathy, and personalizing every customer conversation.
3. Guide customers with their questions and ensure they are offered the right solution, leaving a big smile on their face.
4. Identify and address customer needs to escalate internally to improve and/or develop processes.
5. Thrive for sky-high performances, focusing on the most important KPIs: Customer Satisfaction, quality, and productivity.
6. Maintain customer satisfaction and retention through impactful customer experience.

REQUIREMENTS:

1. Excellent Dutch (C2) speakers with C1 English level.
2. Smart and enthusiastic problem-solver with a keen eye for customer service.
3. Calm and empathetic when dealing with (difficult) customers.
4. Curious and love to investigate, using creative problem-solving skills to ensure customer satisfaction.
5. Target-driven and striving to exceed expectations.

BENEFITS:

1. Excellent remuneration package based on experience, skills, and performance.
2. Shifts between 9:00 and 23:00 — preference for some people dedicated to the late-night shift (14:00 - 23:00).
3. Full-time contract of 39 hours per week.
4. Fully on-site (no remote work possibilities).
5. Being a part of a dynamic and international team (25+ nationalities).
6. Benefit program which includes free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and team events.
7. High-performance culture to kickstart your career and potentially grow within the organization.
8. Support with the Spanish administration.