Credit Collector Specialist

As a Collections Specialist, you will perform any task related to maximizing collections and minimizing bad debt risk.

Key Responsibilities

• Reviewing open accounts for collection efforts
• Conduct collection calls to collect Accounts Receivables
• Mail correspondence to customers to encourage payment of overdue receivables
• Negotiate customer disputes to resolution and documents root cause
• Develop relationships with internal/external customers
• Maintain accurate collection files
• Identify issues attributing to account delinquency and discuss them with the Credit Manager
• Review and monitor assigned accounts and all applicable collection reports
• Provide timely follow-up on payment arrangements
• Participate in process improvement projects, and support other management directives as prescribed

Qualifications

• French native speaker (good command of both oral & written) and be fluent in English and Spanish.
• 1-2 years of experience in Credit and Collection, including interaction with a large customer base, or a position related to Finance.
• Experience with AS400 and SAP system is a plus.
• Effective business writing and professional communication skills.
• Strong communication, problem solving and analytical skills.
• Accounts Receivable knowledge/experience is a plus.
• Detail oriented.
• Knowledge of bank products/payment methods including Letters of Credit, bank guarantees, direct debits, credit cards, Bill of Exchange, Drafts, Checks.
• Assertive and able to negotiate with business sales reps and interface with senior management.