Seguridad Windows O365

Responsibilities:

• Integrates technical knowledge and business understanding to create superior solutions for the company and for customers.

Incident Management:

• Resolve single
• and cross
• technology incidents independently.
• Work with team members to resolve unusually complex or cross
• technology incidents.

Escalation Management:

• identify, manage, and lead escalations through L3.
• Work with others to help manage escalations through L5.

Problem Management:

• Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.
• Change Management/Implementation: Independently review, implement, and verify changes/solutions of high complexity and risk to meet customer and/or trade/IT infrastructure needs.
• May lead or participate in a Change Advisory Board.

Patch and Security Management:

• Proactively monitor the environment for patch compliance.
• Analyze patches for compatibility with each customer or internal infrastructure environment.
• Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.
• Solution Design: Applies the company solutions to meet highly complex customer and/or trade/IT infrastructure needs.

Quality:

• May provide feedback/influence change in internal and/or vendor-provided products/service offerings.

Project Management:

• Participate, propose, and/or lead customer and internal projects across technology customers and/or internal businesses/end users areas, including transformation.

Customer Relationship Management:

• Influence with customers and/or internal businesses/end users regarding operational details, solutions, and proposals.
• Becoming a trusted advisor to the customer.

Teamwork:

• Work as part of a team, which may be virtual, global, and/or multi-functional.
• Lead teams which address operational processes and policies in work area.
• Seen as a resource to the team in one or more technical or business areas.
• Becoming a trusted advisor inside and outside the team/technology area.

Education and Experience Required:

• Bachelor's degree in Computer Science, Engineering, Business, or related field or equivalent work experience.
• May have Master's degree in related field.
• Often holds entry-level certification(s) in work field.
• May hold intermediate-level certification(s) in work field.
• Typically 5+ years of relevant experience.

Knowledge and Skills: Typical skills include:

• (strong) understanding of technology in direct responsibility (developing) understanding of other technology sub-areas.
• General understanding of related technologies.
• (strong) Customer Service.
• General Project Management.
• (developing) Influencing Others.
• (developing) Customer/Vendor Management.
• (developing) Business Analysis.
• (developing) General Financial Management.

LI-DNI