Interim A&h Customer Service Administrator

Job Summary: We are seeking a highly organized and detail-oriented individual to join our team as an A&H Customer Service Administrator. This role will primarily focus on providing exceptional customer service support to our clients, managing various administrative tasks, and ensuring smooth operations within the backoffice. Proficiency in Excel, excellent English skills, and strong multitasking abilities are essential for this position.

Responsibilities :

• Support with administrative tasks such as data entry, document management, and updating customer records
• Manage the client management inbox effectively, ensuring timely responses and accurate information
• Maintain accurate records of customer interactions, transactions, inquiries, and complaints
• Collaborate with cross-functional teams to address and resolve customer concerns or issues
• Prepare and distribute daily, weekly, and monthly reports related to customer service metrics and KPIs
• Generate insights to improve customer satisfaction and retention

Develop and maintain standard operating procedures for customer service processes