IT Operational Support

We blend care and creativity to nourish the world.

Griffith Foods is global product development partner, we specialize in high-quality food ingredients. We serve global food companies and regional food companies worldwide.

The purpose of the role

The role will also work closely with other members of the IT Team and other departments in order to identify, recommend, develop, implement, and support cost-effective technology solutions and improvements. This will also involve providing support with project and change activities with agreed programs of work.

Responsibilities :

• Support the deployment, monitoring, maintenance, development, upgrade, and operation of IT equipment and software
• Provide Operational Support solutions - process and systems - and ensure data accuracy
• Provide training and awareness where agreed by Team Leader and Senior Management
• Approve the purchase of equipment and supplies in order to meet operational requirements
• Support the management and execution of operations-related projects and project portfolios
• Assist in the provisioning of end-user services, including help desk and technical support services
• Assist where appropriate with the alignment of IT and OT technology platforms
• Manage expectations of multiple business stakeholders, ensuring that effective communication occurs related to service delivery and build strong and collaborative relationships with the IT Team across Europe
• Proactive IT Planning and Execution, developing maintenance schedules for equipment, conducting feasibility testing and implementing policies and procedures amongst other initiatives

Requirements :

• Diploma or University Degree in Computer or Information Science or similar
• Previous experience providing 1st and 2nd level IT support directly to end users at all levels
• Practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts
• Understanding of ITIL practices
• Excellent communication skills and ability to present ideas in business-friendly and people-friendly language
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Exceptional customer service orientation
• Lifting and transporting of moderately heavy objects, such as computers and peripherals
• On-call availability for a minimum of one week per month
• Occasional evening and weekend work to meet deadlines
• Awareness and attention to Health and Safety in a manufacturing environment
• Occasional travel to other European sites may be required
• Fluency in English and Spanish are essential

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Working at Griffith Foods

We are a caring family company where everyone has the opportunity to grow, follow their own personal Purpose and find fulfillment in their work. We support each other, demonstrate mutual respect and nourish people’s well-being. We believe in doing the right thing, especially when it is hard to do and recognize that our success depends on our customers’ success consequently, we work together, leveraging our skills, knowledge and ideas to create exceptional products and solutions. We value diversity at our company and celebrate our cultural and personal differences, knowing that together, we create a unique source of strength. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.