TRAINING AND SUPPORT SPECIALIST

Become part of an international corporation and look forward to new challenges! At our office in Valencia, Spain, an exciting opportunity has arisen for a passionate hotel industry professional.

Installation and Training

• Look after national and international clients using SIHOT
• Supporting the Sales team in presentations for prospective clients
• Install SIHOT at new clients
• Conduct training sessions

Support

• Respond to customer queries in a timely and accurate way, via phone or email
• Enter client issues in our ticketing system, follow up and close tickets as required
• Analyse and report product malfunctions
• Identify customer needs and help customers use specific features

• Proven record in the hotel industry with several years of working experience in different positions, preferably with a strong background in Front Office operations
• Experience in working SIHOT advantageous
• Willingness to travel nationwide and abroad required
• Strong communication skills (via phone, email, in-person) and excellent client service orientation with a professional, friendly attitude
• Fluent German (both written and verbal)
• Excellent organisational skills with an ability to think proactively and prioritise work