Air Import Agent

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community!

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Department.

Major Duties And Responsibilities

1. Ensure smooth and timely freight process flow
2. Ensure accurate and timely data entry into our operating system
3. Track and trace Air Import files as required
4. Use Workflows on daily basis
5. Ensure timely delivery of freight to customers for Import shipments
6. Ensure documents are timely sent to customer or broker for customs purposes
7. Ensure accurate and timely client and Service Providers billing
8. Interact with our customers in arranging their international shipments, meeting customer service standards
9. Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
10. Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
11. Understand department process flow, constantly looking for areas of improved efficiency
12. Ensure all customers' standard operating procedures are followed and updated
13. Meet KPI standards, as per the company procedures
14. Overseas communications, timely responses to emails and requests (internal and external)

Qualifications

1. 2 year related experience and/or practices; or equivalent combination of education and experience
2. Understanding of air documentation process a plus
3. Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
4. Pro-active, strong organizational skills
5. Good computer skills (Excel, Word, PowerPoint)
6. IATA certification (preferred)
7. Fluent in English (it will be tested)

Additional Information

Benefits:

1. Great environment/place to work
2. Career Development
3. Interdepartmental - Cross training
4. Internal / External training
5. Access to the Employee Stock Purchase Plan
6. Health and Life Insurance
7. Working from Home policy
8. Other benefits to be confirmed during the interview process